Univa is a marketplace that connects customers with local clothing stores. While customers can browse and place orders through our platform, shipping and delivery are handled directly by the stores themselves.
Univa does not manage shipping logistics, delivery pricing, or courier services at this time.
Store-Managed Shipping
Each store on Univa is responsible for organizing its own delivery methods.
This means that:
• Shipping providers are chosen by the store
• Delivery pricing may vary between stores
• Delivery times may differ depending on the store and location
Customers should review store information and confirm delivery details when placing an order.
Delivery Methods
Stores may use different delivery methods, including:
• Local courier services
• In-store delivery teams
• Third-party delivery companies
• Customer pickup (if offered by the store)
Available options depend on the store you are purchasing from.
Shipping Costs
Shipping fees are determined by the individual store.
These costs may depend on:
• Delivery distance
• Order value
• Delivery method
• Local courier pricing
Univa does not add additional shipping fees to customer orders.
Delivery Timeframes
Delivery times may vary depending on:
• Store processing time
• Courier availability
• Customer location
• Order volume
Most stores aim to deliver orders as quickly as possible, but delivery times are managed by the store.
Order Responsibility
Once an order is placed, the store becomes responsible for preparing and delivering the product.
This includes:
• Order confirmation
• Packaging
• Delivery coordination
• Customer communication regarding delivery
Shipping Issues
If there are any issues related to shipping, such as delays or incorrect delivery, customers should contact the store that fulfilled the order.
Stores are responsible for resolving delivery-related issues.
Future Shipping Services
Univa may introduce platform-managed shipping services in the future to simplify the delivery process for both customers and merchants.
If this happens, this Shipping Policy will be updated accordingly.
Contact
If you have questions about how shipping works on Univa, please contact: