Merchants using Univa are responsible for managing their own products, inventory, orders, and customer interactions.
Univa provides the platform that allows stores to present their catalog to customers, but merchants operate their businesses independently.
Product Accuracy
Merchants must ensure that all products listed on Univa are accurate and truthful.
This includes:
• Correct product names
• Accurate descriptions
• Real product photos
• Correct sizes and colors
• Up-to-date stock availability
Misleading or incorrect listings may be removed from the platform.
Product Images
All product images must follow Univa's product image guidelines.
Images must:
• Show the real product
• Be clear and high quality
• Represent the correct color and design
• Not contain watermarks or promotional graphics
Low quality or misleading images may be rejected.
Inventory Management
Merchants must keep inventory information accurate.
This includes:
• Updating stock levels
• Removing unavailable products
• Updating product variants when needed
Incorrect inventory may lead to canceled orders and poor customer experience.
Order Fulfillment
Merchants are responsible for fulfilling orders received through the Univa platform.
This includes:
• Confirming product availability
• Preparing orders for delivery
• Coordinating delivery with customers
Ensuring products are packaged safely
Shipping & Delivery
Merchants manage their own shipping and delivery methods.
Univa does not handle:
• Delivery logistics
• Shipping fees
• Courier services
Each store must ensure reliable delivery and clear communication with customers.
Customer Support
Merchants are responsible for communicating with customers regarding:
• Order confirmations
• Delivery questions
• Product inquiries
• Return requests
Professional communication helps maintain trust on the platform.
Returns & Exchanges
Return requests must be handled by the merchant who sold the product.
Merchants should:
• Respond to return requests promptly
• Review customer concerns fairly
• Coordinate exchanges or replacements if needed
Univa does not process refunds or exchanges.
Platform Compliance
Merchants must follow Univa's platform rules and policies.
Univa may suspend or remove stores that:
• Misrepresent products
• Repeatedly cancel orders
• Violate marketplace policies
• Provide misleading information
Policy Updates
Univa may update merchant guidelines as the platform evolves.
Merchants are responsible for reviewing policy updates to remain compliant.